Privacy Policy

Introduction

Welcome to our Privacy Policy. This document explains how Your Contractor Page collects, uses, protects, and shares your personal information when you use our website and engage our contractor services.

Your privacy is important to us. We are committed to protecting your personal information and being transparent about how we use it.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address, and property address
• Project Information: Details about your project, property type, service requirements, and preferences
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Communication Records: Emails, messages, phone call notes, and service history
• Technical Information: IP address, browser type, device information, and cookies

How We Collect Information

Information is collected through:

• Contact forms and quote requests on our website
• Phone calls and email communications
• In-person consultations and site visits
• Service agreements and contracts
• Cookies and tracking technologies on our website
• Third-party analytics services

Information You Provide

When you:

• Request a quote or estimate
• Schedule a consultation
• Sign a service agreement
• Contact us with questions
• Subscribe to our newsletter
• Provide project feedback or reviews

How We Use Your Information

We use your information to:

• Provide quotes, estimates, and contractor services
• Communicate about your project and schedule appointments
• Process payments and maintain financial records
• Send service updates and appointment reminders
• Improve our services and customer experience
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Comply with legal and regulatory requirements
• Maintain records for warranty and liability purposes
• Analyze website usage and improve our online presence

Legal Basis for Processing (GDPR)

For users in the EU/EEA, we process your data based on:

• Contract Performance: To fulfill our service agreements
• Legitimate Interests: To operate our business and improve services
• Legal Obligations: To comply with laws and regulations
• Consent: For marketing communications and optional services

Data Sharing and Disclosure

We may share your information with:

Service Providers

• Payment processors for secure transaction handling
• Scheduling and project management software providers
• Insurance companies for claims and coverage verification
• Material suppliers and subcontractors (as needed for your project)
• Cloud storage and IT service providers

Legal Requirements

• Law enforcement, courts, or regulatory agencies when required by law
• Legal counsel for advice and dispute resolution

Business Transfers

• In the event of a merger, acquisition, or sale of business assets

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, tax, and accounting requirements
• Maintain warranty and liability records (typically 7-10 years)
• Resolve disputes and enforce our agreements

Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Restriction: Request limitation on how we use your information
• Portability: Receive your information in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data transmission (SSL/TLS encryption)
• Restricted access to personal information
• Regular security assessments
• Employee training on data protection
• Secure storage and backup systems

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable essential website functionality
• Remember your preferences
• Analyze website traffic and usage
• Improve user experience

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Types of Cookies We Use

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand website usage (e.g., Google Analytics)
• Functionality Cookies: Remember your preferences

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Marketing Communications

With your consent, we may send you:

• Service updates and project showcases
• Special offers and promotions
• Tips for home maintenance
• Newsletter and blog updates

You can opt-out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences

Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children under 16. If you believe we have collected information from a child, please contact us immediately.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined by the CCPA.

International Data Transfers

If you are located outside our primary business jurisdiction, your information may be transferred to and processed in different locations. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the “Last Updated” date
• Sending an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

• Email: privacy@companyname.com
• Phone: +1 (555) 123-4567
• Mail: Privacy Officer, Your Contractor Page, 123 Contractor Lane, Builder City, ST 12345

We will respond to your inquiry within 30 days.